We aim to provide each of our Customers with the best and most reliable service reasonably possible. To help us achieve this goal, we have adopted this Fair Use Policy that applies to all Customers of the Platform. As the Platform is multi-tenant, high demands or other illegitimate behavior by a single user may affect other users and their use of the Platform.
Fair Use Limits
No user (all users associated with the same Customer account are totaled together) should exceed the fair use limits below. Each of these limits applies individually.
Candidate Assessment Tests
Maximum of 1,000 assessments per month per Customer account.
Additional assessments may require prior approval or a higher-tier subscription.
AI Screening Requests
Up to 5,000 AI screening requests per month per Customer account.
Requests beyond this limit may result in throttling or additional charges.
Candidate Experience Surveys
Maximum of 10,000 survey invitations per month per Customer account.
Surveys must comply with content guidelines and not be sent repeatedly to the same candidates within 30 days.
Email Communications (Invitations and Notifications)
Bounce rate must be maintained below 3%.
Spam complaint rate must be below 0.02%.
Total outgoing emails should not exceed 20,000 emails per month per Customer account without prior consent.
Restricted Purposes
By using any of Service Provider’s subscription products, you agree not to:
Do not use the products in violation of any applicable laws or regulations.
Collect or use information from accounts that do not belong to you.
Impersonate any individual or entity.
Operate without being a legally recognized business entity.
Publish discriminatory content on career sites or job postings.
Send inappropriate or unsolicited emails to candidates.
Engage in any form of deception, including but not limited to, submitting false reports or impersonating others.
Circumvent or interfere with the security features of the products.
Overload, disrupt, or otherwise compromise any configuration or operational functionality of the products.
Transmit, or attempt to transmit, any viruses or malware, or introduce tracking tools such as web bugs and cookies into the products.
Harass or threaten other users, or any of our employees.
Defame or otherwise damage the reputation of Service Provider or its products, as determined by us.
Breach of the Fair Use Policy
We reserve the right to suspend or terminate any account at our sole discretion, at any time, and without prior notice.