At Service Provider, security and performance are our highest priorities. Our platform is designed to be secure, reliable, and fast, so our customers can use it with confidence.
Security and Performance
We build our platform using enterprise-grade infrastructure that meets the highest security standards. Security is not just a feature — it is the foundation of everything we do. We regularly review and audit our systems, and continuously monitor for potential vulnerabilities to prevent security risks proactively.
Encryption and Data Protection
All communication between your device and our servers is encrypted using modern TLS (Transport Layer Security) protocols to protect data in transit. We use the latest TLS 1.2+ standards and require HTTPS on all our services.
Data stored on our servers is encrypted with AES-256 encryption, which provides strong protection against unauthorized access.
Password Security
Passwords are never stored in plain text. We use strong, salted hashing algorithms (such as bcrypt) to keep user credentials safe. We enforce password strength rules and provide secure password reset processes using time-limited email tokens.
Access Control and Authentication
Only authorized team members have access to our production environment, following the principle of least privilege. Access rights are role-based and regularly reviewed.
We protect internal systems with strong passwords, Single Sign-On (SSO), and Two-Factor Authentication (2FA). Session timeouts and automatic logouts further protect user accounts.
Two-Factor Authentication
We offer optional Two-Factor Authentication for users who want extra security. This requires a second verification step, reducing the risk of unauthorized access even if passwords are compromised.
Employee Confidentiality and Training
All employees sign confidentiality agreements and receive regular training on security best practices, phishing awareness, and safe data handling.
Infrastructure and Compliance
Our platform is hosted on Microsoft Azure, a leading cloud provider with global security certifications including ISO 27001, SOC 2, GDPR, and more. Our cloud architecture is designed for high availability, resilience, and data protection.
Payment Security
We use Stripe, a PCI DSS Level 1 certified payment processor, to securely handle all credit card data. We never store credit card numbers or security codes on our servers.
Third-Party Providers
We carefully select and monitor third-party service providers to ensure they meet strict data protection and security requirements. We regularly review these partnerships to maintain compliance.
Platform Reliability
We guarantee 99.9% uptime with 24/7 monitoring and automated alerts. Our systems use failover, auto-scaling, and load balancing to maintain uninterrupted service.
Maintenance and Updates
We frequently release updates and security patches, mostly without downtime. When downtime is necessary, it is minimal and communicated well in advance.
Data Ownership and Portability
You own your data. If you decide to leave, we will provide a complete export of your data in a standard format. Our secure API also allows you to access your data anytime programmatically.
File Uploads and Malware Protection
All files uploaded to our platform are scanned for viruses and malware. Threats are blocked and users are notified immediately to keep your environment safe.
Ongoing Security Testing
We perform regular internal and external security tests to find and fix vulnerabilities. We encourage responsible vulnerability reporting—if you find a security issue, please contact us via chat.